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Policies
Last updated August 2026
Skin & Hue is the merchant of record for every order placed on this site. Start every return, exchange, damage claim, or missing-package report with us — we coordinate with the Collective supplier that fulfilled the item.
Contact Skin & Hue first. Email info@skinandhue.com with your order number, the product, and photos if relevant. Support hours: Monday–Friday, 9am–6pm PT.
We coordinate with the Collective supplier that fulfilled the item. Approved refunds and replacements for Skin & Hue orders are processed through your Skin & Hue / Shopify order.
Return eligibility depends on the fulfilling supplier and product type. Personal-care and beauty items are often non-returnable once opened for hygiene reasons, unless defective or damaged. Some items are final sale.
Inspect packages on arrival. Report damage, defects, or wrong items promptly — often within about 7 days for transit damage — so we can help resolve the issue.
Skin & Hue owns customer support for purchases made on this site. You should not need to contact suppliers separately for return or refund issues.
For shipment timing and rates, see our Shipping page. Use Track an order for status, or Contact us for help.
